The Mantel Factory offers Free Shipping on the majority of our Electric Fireplace lines. 

We are dedicated in assuring that you are happy with your electric fireplace selection.  When receiving your fireplace please inspect it in the rare case that there are imperfections.  We will promptly ship another unit if there are any damages.

Orders are shipped by ground freight carriers.

Allow 7 - 8 days after your order has been processed for delivery.

The freight terminal will call you to arrange a delivery time. You may need assistance moving the freight from the delivery truck to your home.

You will be notified by email when your order ships. At this time, you will be given a tracking number for your shipment. 

You can track your package either online or by telephone with the cari1er: most companies will be able to give you and estimated delivery date. If you experience any difficulties in tracking your order, please contact us by phone.

In the event of having to make a claim, it is very important that you open and inspect the package at the time of delivery to ensure the product you received is free of any damage. 

If the product appears to be damaged, please clearly indicate this by writing "PRODUCT IS DAMAGED" on the sheet you will be asked to sign. Otherwise the item or its damaged parts will not be replaced.

If you are dissatisfied with your purchase the Mantel Factory will refund your purchase price. 

Simply call or email us for a return authorization number and return the item in its original unwrapped package. Incoming and Outgoing shipping charge and restocking fees will be deducted from the refund.